Terms and Conditions

General information
Naturalea is a Swiss company and, as such, complies with Swiss and European law on remote trading. This means that buying on crownhealth.ch is safe, there is no risk of fraud and if there are any issues, they will be solved quickly and with the best possible solution.

Scope of application
The following General Sales Conditions apply to the purchase of food supplements through the crownhealth.ch e-shop.
Users who browse and buy on crownhealth.ch automatically accept, without reservations, its terms and conditions. Naturalea reserves the right to modify, without prior notice and at any time, the terms and conditions of sale. Users are responsible for keeping themselves informed about any changes via this page and associated pages.

Definitions
Seller: Naturalea SA - Via Nassa 46, 6900 Lugano, Switzerland
Registered in the Ticino Canton Trade Register ID-No. CHE-297.785.015
Buyer: Physical person who buys the products
Sale: Remote online sale of the products via the crownhealth.ch e-shop

Prices
Prices on crownhealth.ch may be subject to updates. Prices include VAT where applicable.

Payment terms and method
The payment methods that appear on the crownhealth.ch website at the time of placing the order apply.
Here are the available payment methods:

  • Paypal
  • VISA/MASTERCARD credit cards
  • Advance bank transfer as follows
    Made out to: Naturalea SA
    Bank: Cornèr Banca SA
    Swift: CBLUCH22XXX (Lugano)
    IBAN: EUR CH80 0849 0000 3642 9800 6
    The transfer will be effective only after the sum is credited on Naturalea’s bank account.
  • Payment in cash upon delivery. For cash on delivery payments there is a 10 euro charge.

Retention of title
The goods supplied shall remain under the ownership of Naturalea SA up to the full payment.

Orders
After receiving the order, a confirmation email will be sent automatically to the address specified at the time of registration with all the order details. This email does not establish the beginning of a contract between the buyer and the seller (Naturalea). This is only a summary of the order issued by the customer. Naturalea is free to accept or decline any order received. If the order is declined, Naturalea will contact the user and provide a full refund.

Orders can be made via:

  • the website (orders are dispatched sooner than with other methods)
  • an email to orders@crownhealth.ch by indicating your registration, shipping and payment details (bank transfer or cash on delivery) and the products you would like to order
  • by calling us at +41 (0) 91 923 23 11 and indicating your registration, shipping and payment details (bank transfer or cash on delivery) and the products you would like to purchase. Call us to place an order from Monday to Friday from 9am to 1pm and from 2pm to 4pm.

Order preparation and shipping
Acceptance of order
Upon receiving the order and after checking the receipt of the payment (in case of payment by credit card), Naturalea immediately prepares the order (we do our best to deliver your products as quickly as possible). Preparation and shipping times may vary depending on the availability of goods (there may be stock errors: e.g. simultaneous purchases of limited quantities, product with defects only seen during the preparation of the order, etc. These problems will be promptly handled by our customer care service as transparently and quickly as possible, together with the customer).

Delivery time
Delivery times may vary depending on the destination.
We will email you a tracking number to follow the shipping status. Naturalea is not responsible for any errors or delays. However, we will still provide our assistance in the event of any issues.

Shipping costs
The shipping costs are clearly specified in the basket, during the order confirmation process and are included in the total amount.
Shipping is free for orders of 85 EUR or more. For smaller orders the shipping cost is 5 EUR. For cash on delivery payments there is a 10 EUR charge.
Please see the designated section for more shipping info

Transmission of incorrect data
The seller shall not be responsible for any delay and/or failure to deliver the products due to deliveries to incorrect addresses supplied by the buyer and no refund will be provided whatsoever. The buyer is directly responsible for submitting true statements.

Returns
We accept returns only subject to authorisation provided by us and only if the goods are as good as new and in their original packaging. A total of 20% of the selling price will be deducted from the credit note for warehouse handling expenses.

Right of withdrawal
Purchase waiver
The buyer is entitled to inform the seller at email info@naturalea.ch about the purchase waiver by claiming its right of withdrawal within 7 days from the date of receipt of the product, which must be returned to the seller intact and in its original packaging.
The shipping expenses to return the product shall be borne exclusively by the buyer.
The seller shall not, in any way, be responsible for any damage, theft or loss of the products returned and this shall result in the loss of the right of withdrawal.
The seller shall refund the cost of the product returned, net with the delivery expenses, within 3 days from the date of receipt of the returned product. The amount will be refunded by bank transfer
The product shall be returned to Naturalea SA - Via Nassa 46, 6900 Lugano Switzerland.

Unavailable product
If the ordered product is no longer available, the buyer can cancel the order without incurring any penalty.

Liability
The seller shall not be held liable for the improper and incorrect use of the products by the consumer.
The seller shall not, in any way, be responsible for the status of the products due to incorrect storage following delivery.
Please read the directions for use reported on the packaging labels.

Data protection
Customer data is held and processed according to the Crownhealth data protection policy. The declaration is available at https://www.crownhealth.ch/it_en/privacy-policy

Applicable law and jurisdiction
These terms and conditions are only subjected to Swiss law. The competent court is the Swiss Court of the Ticino Canton.

Reviews and faq
Naturalea is not responsible for any content entered by the user on its website. Any nickname, comment, question and answer by customers will be regularly checked and we reserve the right to delete, reject and edit comments at any time. Users are implicitly aware that the information included in the website is not protected by copyright.

Amendments
We reserve the right to modify these General Terms and Conditions of sale at any time and without prior notice. The current (valid) version will be available at naturalea.ch
Updated on 20 April 2017

2018 © Naturalea SA. All rights reserved.