GENERAL FAQ

WHICH PRODUCTS ARE GLUTEN FREE?
All our products are gluten free.

WHICH PRODUCTS ARE VEGAN?
All our products are vegan and no-one of them have the risk of possible dairy cross-contact.

WHICH PRODUCTS ARE SOY FREE?
All our products are soy free.

DO YOU WORK WITH AMBASSADORS?
We certainly do as we truly believe in the support and reliability of our ambassadors. They are, first of all, true and spontaneous fans of our phylosophy and products.
If you are a fan of Crownhealth and would love to become our ambassador and spread some brand awarness to your friends and community, please contact us and send us an email to collaboration@crownhealth.ch with some information so that we can get to know you. Depending on the number of requests we are receiving, we may not be able to work with everyone and we apologize in advance.

DO YOU WORK WITH BLOGGERS FOR PRODUCTS REVIEWS?
Yes, sure and we appreciate your interest in testing and reviewing our products. It’s an interesting challenge for us. Please send us an email to collaboration@crownhealth.ch to provide us with some information and we will reply as soon as possible. Depending on the volume of requests we are receiving, we may not be able to work with everybody and we apologize in advance.

DO YOU SPONSOR ATHLETES?
Yes we do but, at the moment, we are not adding further athletes to our sponsorship strategy.

DO YOU SPONSOR EVENTS?
We are committed to supporting endurance events or races that are in line with our philosophy.
We need at least 120 days advanced notice in order to consider your event.

WHAT PROCEDURES DO YOU HAVE IN PLACE IN REGARDS TO FOOD SAFETY?
Food safety is a top priority for our company. Our quality system is ISO 9001 certified to assure the best practice and safety procedures, complying with our stringent guidelines.
We have a dedicated food safety and quality assurance staff and a dedicated NutriCoach (professional nutritionist specialized in sport nutrition) that oversees all our products to make sure our ingredients and our products are nutritious and safe. We also have food and agriculture experts on our sustainability team who are always seeking ways to improve and create a more sustainable future.  We care about health and wellness.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
We do not use any preservatives. For best quality, our products should be consumed by the BEST BY date printed on each wrapper.

DO YOUR FOODS INCLUDE ANY COMMON FOOD ALLERGENS SUCH AS MILK, WHEAT, NUTS, ETC?
All products are gluten free, soy free, lactose and milk free. Some of them contain nuts. To address all of your allergen-related questions, please view on our website all the ingredients or on pack.

DO YOUR FOODS CONTAIN GENETICALLY MODIFIED INGREDIENTS?
We are committed to sourcing ingredients that are not genetically engineered in all of our products.

WHERE CAN I BUY CROWNHEALTH PRODUCTS?
Making purchases on our  e-shop is quick and easy.

WHAT SIDE EFFECTS MAY OCCUR AFTER TAKING CROWNHEALTH PRODUCTS?
No side effects have been reported so far. 

WHO SHOULD I CONTACT TO GET IN TOUCH WITH YOUR CUSTOMER SERVICE?
Refer directly to our team.

WHAT ARE THE BENEFITS OF BECOMING A REGISTERED MEMBER OF CROWNHEALTH WEBSITE?
By joining our community, you have free and full access to our blog posts and you get directly subscribed to our newsletter, through which we will keep you updated about news and interesting promotions on our products.
Don’t miss the valuable advices of our Food Science Specialists, NutriCoach, Athletes, Motivation Coaches and Trainers.
Registered users can view, free of charge, all shared content, comment it and receive answers directly from our experts.
Our community is a place where we inform and share content about interesting and innovative topics regarding lifestyle, health, nutrition, training and true live experiences, enjoyable for everybody.

HOW CAN I ACCESS TO REGISTERED MEMBER AREA ?
You simply need to provide your email and a password to register. Once you have registered, just log in by entering the data in the designated area at the top right of the menu.

1FORCE FAQ

WHAT IS 1FORCE™?
1FORCE™ botanical extract supplement is an effective natural remedy to counteract the negative effects caused by an intense workout, thanks to its local and efficient soothing action.
1FORCE™ is the perfect ally for all athletes. It helps to improve your performance by combating the damage caused by extended effort. 1FORCE™ can increase intensity and duration of your workouts and recover faster thanks to the effective local and systemic action. 
1Force™ is the only supplement based on Actido™, totally natural active ingredient of plant origin and clinically tested. Our scientific research confirms that you need just few milligrams to get all the benefits. 

WHY USE 1FORCE™?
Long and intense workout sessions, fairly usual in endurance training, might lead to reduction in immune response and painful inflammation states that might target muscles, tendons or joints.
1FORCE™ is the perfect ally for all athletes. It helps to improve your performance by combating the damage caused by extended effort. 1FORCE™ can increase intensity and duration of your workouts and recover faster thanks to the effective local and systemic action.

WHEN SHOULD YOU USE 1FORCE™?
1FORCE is available in the form of gastro-resistant capsules. Each capsule contains 150 mg of 100% natural Cucumis sativus extract. We recommend taking the product continuously throughout the year to always keep your muscles, joints and tendons protected. The best effects are obtained after at least one/two weeks of continuous intake. One or two capsules per day , in the morning. Please download the full HOW TO USE GUIDE we prepared specially for your sport and intensity link………… in order to get the best results from our products.
1FORCE is a safe product: no unwanted effects have been reported, even after long treatment periods and it can be taken with no limits in terms of time.

CAN I TAKE 1FORCE™ EVEN IF I DON’T PRACTICE SPORTS REGULARLY OR INTENSIVELY?
YES of course, thanks to its effective local soothing action, 1Force is suitable for everyone, even for people who do not practice sports.

HOW IS 1FORCE™ DIFFERENT FROM OTHER SUPPLEMENTS?
As all Crownhealth program products, 1FORCE™ contains our exclusive active ingredient, Actido™.
1FORCE™ capsules are made uniquely on Actido™, that, as per full scale, human clinical trials conducted in the USA, has demonstrated its powerful soothing effects.
Our botanical extract Actido™ is the result of a long research and developing project culminated in human clinical trials. It comes from the common plant known as gherkin or cucumber (Cucumis sativus), that we grow and select with the most care and, with our exclusive extraction process, is transformed into a patented extract that contains extraordinary properties.
Clinical studies demonstrate that Actido™ helps improving:

  • strength and overall muscular endurance
  • exercise performance
  • cellular recovery

1Force helps in improving the after work- out recovery reducing the damages that come naturally with a prolonged and serious training session and letting you increase both the intensity and the lenght of your training.
1FORCE is vegan, gluten free, soy free, gmo free, free from added sugars and part of Crownhealth program, the original one with Actido™.

DOES 1FORCE™ CONTAIN GMOS OR BIOENGINEERED INGREDIENTS?
1FORCE™ contains no addtivies, no trans fat, no partially-hydrogenated oils, no artificial flavors or preservatives, no GMO.

DOES 1FORCE™ CONTAIN GLUTEN?
All our products are gluten free.

DOES 1FORCE™ CONTAIN ANY COMMON FOOD ALLERGENS SUCH AS MILK, NUTS, WHEAT, ETC?
All products are gluten free, soy free, lactose and milk free. Some of them contain nuts. To address all of your allergen-related questions, please view on our website all the ingredients or on pack.

2ENERGY™ FAQ

 WHAT IS 2ENERGY™ BAR?
2ENERGY™ BAR is a balanced mix of nutrients and immediate energy to recharge you when needed, during your workout or a competition. Simple and natural ingredients in a delicious recipe formulated by our nutritionists. Without preservatives, our bars contain only the essential ingredients to provide energy and taste.

WHY EAT 2ENERGY™ BARS?
While exerting efforts, during a workout or competition, energy demands is very high and urgent.
2ENERGY™bars provide immediate, tasty, digestible and clean energy from fast delivery fruit carbohydrate sources. Eating carbohydrates can help athletes and adventurers push further and stay strong because they supply the body with necessary energy for endurance activities. Crownhealth encourages people to STAY ACTIVE and celebrate, share and inspire moments of their most extreme challenges.

WHEN SHOULD YOU EAT 2ENERGY™ BAR?
2ENERGY™ BAR is specially designed to provide immediate energy during long training (longer than 1h) and prevent hunger during activity, keeping you satiated, so that you can push yourself further. It provides sustained energy also before or after activity. Enjoy it as a perfectly balanced and healthy indoor and outdoor snack when you are at work, at school or travelling.
Please download the full HOW TO USE GUIDE we prepared specially for your sport and intensity link………… in order to get the best results from our products.

HOW ARE 2ENERGy™ BARS DIFFERENT FROM OTHER BARS?
Our bars are vegan, gluten free, soy free, gmo free, free from added sugars and part of Crownhealth program, the original one with Actido™.
2ENERGY™ bar is an energy bar purposely crafted in a way that is good for people, animals and the planet. Our bars is nutritionally designed by our NutriCoach Francesca Deriu. She is a nutritionist specialized in sportnutrition and also an endurance athlete. Our bars are made with all plant based nutritious ingredients like dried fruits, nuts and seeds. 2ENERGY bar is crafted for the demanding energy needs of athletes and provides immediate, tasty, digestible and clean energy from fast delivery fruit carbohydrate sources.

DO 2 ENERGY™ BARS CONTAIN GMOS OR BIOENGINEERED INGREDIENTS?
2ENERGy™ BARS contain no addtivies, no trans fat, no partially-hydrogenated oils, no artificial flavors or preservatives, no GMO.

DO 2ENERGy™BARS CONTAIN GLUTEN?
All our products are gluten free.

DO 2 ENERGY™ BARS CONTAIN ANY COMMON FOOD ALLERGENS SUCH AS MILK, NUTS, WHEAT, ETC?
All products are gluten free, soy free, lactose and milk free. Some of them contain nuts. To address all of your allergen-related questions, please view on our website all the ingredients or on pack.

3RESTORE™ BAR FAQ

WHAT IS 3RESTORE™ PROTEIN BAR?
3RESTORE™ BAR is a super tasting protein bar crafted to help provide nutrition for total body fitness during and after long workouts, for your protein requirements and to replenish your energies. Simple and natural ingredients in a delicious recipe formulated by our nutritionists. Without preservatives, our bars contain only the essential ingredients to provide energy and taste.
A 50g 3RESTORE™ bar contains 10,5 g of vegetable protein, complete with all the essential amino acids.
Savour them during long physical activity, during which it may be advisable to alternate energy sources with a certain protein content and post-exercise, but also as a pre-workout snack or a perfect snack at any time of the day. Enjoy them with a portion of fresh fruit, to increase the sugar intake and be used in the post-workout recovery.

WHAT MAKES 3RESTORE™ DIFFERENT FROM OTHER PROTEIN BARS?
3RESTORE™ bar is a vegan protein bar purposely crafted in a way that is good for people, animals and the planet. Our bars are nutritionally designed by our NutriCoach Francesca Deriu. She is a nutritionist specialized in sportnutrition and also an endurance athlete. Our bars are raw superfoods made with all plant based nutritious ingredients like dried fruits, nuts and seeds. 3RESTORE™ BAR tastes great and is crafted with premium quality ingredients to maintain good muscle mass, promoting recovery and provide lasting energy. 3RESTORE™ bars has an optimal blend of complete vegan protein and carbohydrates and give your body the protein it needs to help build and repair muscle, the energy to sustain a workout, and the vitamins and minerals needed to support protein metabolism after or during a workout.
Our bars are vegan, gluten free, soy free, gmo free, free from added sugars and part of Crownhealth program, the original one with Actido™.

WHEN SHOULD 3RESTORE™ BAR BE EATEN?
We crafted 3RESTORE™ BAR specifically to help active people get the most out of their workout. For best results, eat a 3RESTORE™ BAR after every workout to help support muscle recovery, replenish energy stores and get you ready for your next workout. For long and extreme training, such as triathlon, ultra cycling or ultra trail, 3RESTORE™ BAR is the perfect allied during workout.
3RESTORE™ BAR is also the ideal balanced snack at any time of the day and also a pre-workout snack .
Please download the full HOW TO USE GUIDE we prepared specially for your sport and intensity link………… in order to get the best results from our products.

WHO IS 3RESTORE™ BAR FOR?
3RESTORE™ BAR is a vegan protein bar for active people who understand the importance of recovery and of high quality protein in achieving their fitness and nutrition goals. 3RESTORE™ BAR is a great choice for people who want to get more protein in their diets without dairy and without sacrificing taste.
Our bars contain a few and simple ingredients, all natural and do not have added sugars, additives, preservatives, gluten and protein or animal derived foods. For this reason they are suitable for those who follow a vegan diet, but also for those who are intolerant to gluten or lactose.

IS 3RESTORE™ A MEAL REPLACEMENT BAR?
3RESTORE™ BARs are not meant to replace well-balanced meals. However, sometimes many of us don’t have time to prepare or pick-up a meal, and on those occasions eating a bar is better than eating nothing at all. If you need to eat a bar instead of a balanced meal, be sure to follow it up with a small snack such as yogurt or fruit and drink water.

DO 3RESTORE™ BARS CONTAIN GMOS OR BIOENGINEERED INGREDIENTS ?
3RESTORE™ BARS contain no addtivies, no trans fat, no partially-hydrogenated oils, no artificial flavors or preservatives, no GMO.

DO 3RESTORE™ BARS CONTAIN GLUTEN?
All our products are gluten free.

DO 3RESTORE™ CONTAIN ANY COMMON FOOD ALLERGENS SUCH AS MILK, NUTS, WHEAT, ETC?
All products are gluten free, soy free, lactose and milk free. Some of them contain nuts. To address all of your allergen-related questions, please view on our website all the ingredients or on pack.

3RESTORE™ POWDER FAQ

WHEN SHOULD I USE 3RESTORE™ POWDER VEGAN PROTEIN DRINK MIX, AND HOW MUCH SHOULD I CONSUME?
3RESTORE™ POWDER protein mix is a blend of plant extracts and vegan protein for post-workout, specially formulated to have a pleasant, neutral taste, ideal after an intense workout. A plant-based solution that includes a complete profile of all essential amino acids, specifically formulated to help the body restore, replenish and rebuild after a workout. We suggest to use it within 30-minutes after a workout, with water or your favourite drink. 3RESTORE™ POWDER protein mix provides fast absorbing protein to aid recovery immediately after activity.
3RESTORE™ POWDER is formulated for post-workout recovery to favour protein synthesis and muscle glycogen resynthesis.
It is also ideal as a nutrition supplement and be included with main meals (in soups or smoothies) as an alternative to food of animal origin.
Please download the full HOW TO USE GUIDE we prepared specially for your sport and intensity link………… in order to get the best results from our products.

DOES 3RESTORE™ POWDER PROTEIN MIX CONTAIN ANY COMMON FOOD ALLERGENS SUCH AS MILK, NUTS, WHEAT, ETC.?
All products are gluten free, soy free, lactose and milk free. Some of them contain nuts. To address all of your allergen-related questions, please view on our website all the ingredients or on pack.

ARE THERE ANY SYNTHETIC FLAVORS IN 3RESTORE™ POWDER PROTEIN MIX?
No.

CAN I ADJUST THE CONCENTRATION OF 3RESTORE™ POWDER PROTEIN MIX AWAY FROM THE RECOMMENDATION ON THE PACKAGE?
We crafted our recovery drink to taste neutral and rewarding when mixed with 300 ml water. However, if you prefer a richer drink then use less water. If you prefer something a little thinner then use a little more water.
We also crafted many delicious recipes for you, post post workout protein mix, protein snack or protein meal!

how many grams of protein DOES 3RESTORE™ POWDER PROTEIN MIX CONTAIN?
A serving of 3RESTORE™ POWDER PROTEIN MIX contains 12 grams of premium quality vegan protein from peas, rice, hemp and mushroom to favour protein synthesis, muscle glycogen resynthesis and to help replenish what is lost during activity.

HOW IS 3RESTORE™ PROTEIN MIX DIFFERENT FROM OTHER SPORTS DRINKS ON THE MARKET?
3RESTORE™ POWDER is formulated with streamlined ingredients to help the body recover immediately after activity and prepare for later’s or tomorrow’s workout.
3RESTORE™ POWDER protein mix is a blend of plant extracts and vegan protein for post-workout, specially formulated to have a pleasant, neutral taste, ideal after an intense workout. A plant-based solution that includes a complete profile of all essential amino acids, specifically formulated to help the body restore, replenish and rebuild after a workout. We suggest to use it within 30-minutes after a workout, with water or your favourite drink. 3RESTORE™ POWDER protein mix provides fast absorbing protein to aid recovery immediately after activity.
3RESTORE™ POWDER is formulated for post-workout recovery to favour protein synthesis and muscle glycogen resynthesis.
It is also ideal as a nutrition supplement and be included with main meals (in soups or smoothies) as an alternative to food of animal origin.
Our protein mix is vegan, gluten free, soy free, gmo free, free from added sugars and , part of Crownhealth program, the original one with the exclusive active ingredient Actido™.

4SHIELD™ FAQ

WHAT IS 4SHIELD™?
4SHIELD™ is an innovative vegan probiotic, in capsules, based on live lactic ferments with probiotic action of Lactobacillus paracasei JCM8I30 and Actido™.
Treating intestinal flora and keeping it healthy and strong helps the natural defence effect of our immune system. 4ShieldTM favours the balance of the intestinal flora.
Balanced intestinal flora and healthy microbiota has a double benefit: fewer gastrointestinal disorders and more resistance to stress damage. A special and exclusive recipe based on our own and unique Lactobacillus Paracasei JCM8I30 and Actido™ to help the natural microflora equilibrium fighting gut disease and discomfort.
4Shield combines the probiotic effects with the ActidoTM properties.

WHY USE 4SHIELD™?
4SHIELD™ was crafted to support the health of the intestinal microbiota and the immune function. 20-60% of athletes are subject to stress due to intense exercise and inadequate recovery, with negative consequences on the intestinal barrier, which result in increased permeability and therefore inflammation, precisely due to the lack of control on the passage of molecules with harmful or pro-inflammatory action.
The health of the intestinal wall is therefore essential to maintain the immune function and a general state of well-being. Almost 50% of athletes suffer from gastrointestinal disorders, which increase with the intensity and duration of exercise.
Scientific evidence demonstrates how regular probiotic consumption can positively modify the intestinal microbial population (microbiota) and affect the immune function and cell proliferation of the intestinal epithelium in individuals who practice intense physical activity.

WHEN SHOULD YOU USE 4SHIELD™?
4SHIELD is available in the form of gastro-resistant capsules. We recommend taking the product continuously throughout the year to always keep your gastrointestinal system and immune system protected. The best effects are obtained after at least one/two weeks of continuous intake. One or two capsules per day , in the evening.
Please download the full HOW TO USE GUIDE we prepared specially for your sport and intensity link………… in order to get the best results from our products.
4SHIELD is a safe product: no unwanted effects have been reported, even after long treatment periods and it can be taken with no limits in terms of time.

CAN I TAKE 4SHIELD™ EVEN IF I DON’T PRACTICE SPORTS REGULARLY OR INTENSIVELY?
YES of course, 4SHIELD™ is suitable for everyone seeking for effective probiotic or vegan probiotics, even for people who do not practice sports.

HOW IS 4SHIELD™ DIFFERENT FROM OTHER SUPPLEMENTS?
As all Crownhealth program products, 4SHIELD™ contains our exclusive active ingredient, Actido™.
4SHIELD™ is unique because is based on our exclusive active ingredients, Lactobacillus paracasei JCM8I30 and Actido™.
4SHIELD™ is vegan, gluten free, soy free, gmo free, free from added sugars and part of Crownhealth program, the original one with Actido™.

DOES 4SHIELD™ CONTAIN GMOS OR BIOENGINEERED INGREDIENTS?
1FORCE™ contains no addtivies, no trans fat, no partially-hydrogenated oils, no artificial flavors or preservatives, no GMO.

DOES 4SHIELD™ CONTAIN GLUTEN?
All our products are gluten free.

DOES 4SHIELD™ CONTAIN ANY COMMON FOOD ALLERGENS SUCH AS MILK, NUTS, WHEAT, ETC?
All products are gluten free, soy free, lactose and milk free. Some of them contain nuts. To address all of your allergen-related questions, please view on our website all the ingredients or on pack.

ORDERS

WHAT ARE YOUR SHIPPING COSTS AND DELIVERY TIMES?
All our shipping information is available on the "shipping page".

WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
All the payment methods are provided in detail in the "Orders" section on the "Terms and Conditions" page.

HOW DO I REGISTER TO YOUR WEBSITE?
Registering on crownhealth.ch is quick and easy. Click here and you will be directed to the registration page.

I MISTAKENLY PLACED AN ORDER, WHAT CAN I DO?
If you place an unwanted order, just contact our customer service via the "Contacts" section or by calling us at +41 91 923 23 11. Our staff will solve the issue as soon as possible.

DO YOU ALSO TAKE ORDERS OVER THE PHONE?
Yes, we do. For further information, please check the "Orders" section on the "Terms and Conditions" page.

DO YOU ISSUE A RECEIPT OR AN INVOICE?
An invoice is usually enclosed with your order.

HOW LONG DO REFUNDS TAKE?
Refunds are usually issued within 72 hours using the same method that the order was paid with. Sometimes a few business days may be required before it appears.

DO I HAVE ACCESS TO OFFERS?
Through our newsletters and offers you will have the opportunity to purchase products at unmissable prices if promo are activated. You will need to register via the dedicated section. Register now.

WHICH EU COUNTRIES DO YOU SHIP TO?
Naturalea ships to all EU countries.

HOW LONG WILL IT TAKE TO COMPLETE MY ORDER?
Merchandise preparation times vary according to the payment used. Once we receive the payment, you order is processed and shipped within 24-48 business hours, usually delivered within 1-3 working days from shipment.

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
Orders are usually delivered within 3-5 working days from receipt of the order. More info in the "shipping section".

HOW CAN I TRACK MY ORDER?
When we ship the goods, we send you a tracking code to the email address specified upon registration to monitor every status update of your shipment. Please report any anomaly you may detect. You can track your order in our website here.

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